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Terms & Conditions
By placing an order with azlow, you agree to the terms outlined below.
Orders & Payments
All prices are displayed in New Zealand Dollars (NZD).
Payment must be completed at checkout before an order is processed. We reserve the right to cancel and refund an order where a product is unavailable, or where an obvious pricing or website error has occured.
Products
We do our best to ensure product photos, colours and descriptions accurately represent our products.
Some azlow products are handmade, hand-finished or individually produced, Small variations in colour, finish, shape or appearance may occur and are part of the nature of these products.
Personalised Products
Please carefully check all names, spelling and personalised details before submitting your order.
Personalised products are created using the information supplied at checkout. azlow cannot be responsible for errors in information provided by the customer.
If we make an error when creating your personalised product, please contact us so we can make it right.
Shipping & Delivery
Orders are shipped within New Zealand.
Shipping costs are displayed at checkout and may vary for rural addresses or larger orders.
Estimated processing and dispatch times are provided as a guide. Personalised and handmade products may require additional processing time.
Once your order has been dispatched, tracking information will be provided where available.
If your order arrives damaged, please contact us as soon as possible with your order details and photos of the item and packaging so we can investigate and arrange an appropriate solution.
Returns & Refunds
We want you to be happy with your azlow order.
We do not offer returns or refunds simply for change of mind.
Personalised or custom-made products cannot be returned due to incorrect information supplied by the customer.
If your product arrives faulty, damaged, incorrect or does not match it's description, please contact us so we can arrange an appropriate remedy.
Depending on the circumstances, this may include a repair, replacement, or refund.
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or Fair Trading Act 1896.
Privacy Policy
Your privacy is important to us.
When you place an order, contact us, or use our website, azlow may collect personal information such as your name, email address, phone number, billing and delivery address, order information, personalisation details and information you provide when contacting us.
We collect this information only where reasonably necesary to operate our business, process and deliver orders, provide customer support and communicate with you .
Payments are processed through our website's secure payment providers. azlow does not directly store your full credit or debit card details.
We may share information with trusted third-party providers where necessary to opertae our business, such as payment processors, website providers, and shipping or courier services.
We do not sell your personal information.
Our website may use cookies and similar technologies to opertae the website, understand how visitors use it and improve the shopping experience.
You may contact us to request access to or correction of personal information we hold about you.
We take reasonable steps to protect the personal information entrusted to us.
Privacy Policy
If you have any questions about an order, return, delivery or these policies, please contact azlow through the contact details provided on our website.
azlow is a New Zealand Business operating in trade.
Last Updated: August 2026
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